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Posted on the 3rd April 2025 in PHTM News
74 TAXI DRIVER COMPLAINTS IN TWO YEARS TELFORD AND WREKIN COUNCIL REVEALS
Telford & Wrekin Council has disclosed that 74 complaints were lodged against taxi drivers operating in the area over the past two years, according to a Freedom of Information request.
Of those, 51 involved drivers licensed by Telford & Wrekin, while 23 pertained to drivers licensed by other authorities.
The council responded with a range of actions, including licence revocations, mandatory re-testing, and formal warnings. "We take all complaints about drivers and vehicles licensed by this council very seriously," a council spokesperson stated, emphasising their commitment to passenger safety.
The spokesperson outlined the council's rigorous licensing procedures, which include "rigorous checks such as DVLA reviews, medicals, criminal background checks, and right-to-work verifications." They also highlighted measures such as taxi meter testing, mandatory ID badges, and undercover operations to ensure compliance.
Addressing the issue of cross-border operations, the spokesperson noted: "Recognising that drivers licensed in one area may operate across council boundaries, we collaborate with Wolverhampton, South Staffordshire, and Shropshire to maintain consistent standards."
For complaints against drivers licensed elsewhere, the council said it shares information with the relevant authorities. "Where complaints are received about drivers working in Telford and Wrekin but licensed with another authority, that information is shared with the relevant authority allowing them to take appropriate action with support from Telford & Wrekin Council as needed," the spokesperson confirmed.
The council also revealed that 43 taxis in their fleet are equipped with CCTV, with plans for further installations.
"Every complaint is promptly investigated, and we will not hesitate to prosecute those who break the rules designed to keep people safe – our top priority – or undermine legitimate drivers who work hard to provide a safe service," the spokesperson added.
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