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Posted on the 28th March 2025 in PHTM News
STOKE FIRM APOLOGISES AFTER DRIVER TAKES TODDLER AND LEAVES MOTHER BEHIND
A Stoke-on-Trent taxi firm has issued an apology after a driver "mistakenly" drove off with a two-year-old child, leaving the child's mother stranded at the roadside.
The incident, involving Magnum Private Hire, occurred on 22 March, after the mother booked a ride for herself, her baby, and her toddler.
According to Magnum Private Hire, the driver "thought everyone was in the car" and proceeded to take the child "straight" to the agreed destination.
The company claims the driver then offered to return the child to her mother.
"We understand the concerns about an incident on March 22. We sincerely apologise for the distress caused and remain committed to the safety of all our passengers, especially children," stated Magnum Private Hire in a social media post.
The company also released a statement to StokeonTrentLive, saying: "We are aware of the incident involving one of our self-employed drivers. As this matter has been reported to the relevant authorities, including the police and the local licensing body, we are unable to comment further at this stage.
"We are fully cooperating with the investigation and take any such incidents extremely seriously. The safety and wellbeing of passengers, especially children, is of utmost importance to us."
Magnum Private Hire emphasised that its drivers undergo daily police database verification, receive regular safeguarding training, and that all journeys are GPS tracked.
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