London’s licensed taxi and private hire services play a vital role in London’s green and sustainable transport network. They provide important services for Londoners and visitors alike with safe, accessible and inclusive options that complement London’s public transport network.

Since TfL’s first action plan was published in 2016, much has changed and a number of challenges remain: falling numbers of licensed taxis and taxi drivers; concerns about driver and passenger safety and accessibility; and the need to continue to improve air quality and reduce carbon emissions.

The new Taxi and Private Hire Action Plan sets out a number of bold actions that will help to make positive changes in these industries and enable it to continue to provide excellent services for Londoners. These include:

Ensuring that taxis continue to have access to bus lanes wherever possible and encouraging boroughs to grant taxis access to bus lanes on borough roads

Working with the Government to secure greater powers to make taxi and private hire services even safer, including powers to tackle cross-border hiring, powers to issue fixed penalty notices and powers to regulate taxi booking companies

Improving the training offered to taxi and private hire drivers, including new online voluntary training courses and new Disability Equality Training that will be designed in partnership with disability stakeholders. Online voluntary training courses will cover a range of topics such as safety advice and conflict management, customer service skills and health and wellbeing advice, in response to calls from taxi and private hire representatives

Making further amendments to The Knowledge to help attract new people to join the taxi trade. Earlier this year, TfL published a list of points candidates can be asked in their assessments. It is also in the process of reviewing and updating the Blue Book guide to learning The Knowledge. TfL continues to discuss options with taxi trade representatives to make better use of technology and for further changes to modernise the assessment process and make it more efficient

Reviewing the optimum allocation, position and design of taxi ranks, including at public transport hubs

Making the case to the Government to continue the plug-in taxi grant, reduce VAT from public charge points and remove VAT from the purchase of taxis and designated wheelchair accessible private hire vehicles

Reviewing the optimum allocation, position and design of taxi ranks, including at public transport hubs, to ensure that taxi ranks are available for where needed

The new plan is the result of wide-ranging engagement with stakeholders, the taxi trade and the private hire industry, as well as customer groups. TfL will now work closely with the taxi trade and private hire industry, local councils and passenger groups to deliver the plan, helping to make the capital’s transport network safer, more accessible and more sustainable.

The Mayor of London, Sadiq Khan said: “London’s black taxis have a rich history and play a vital role in keeping London moving and providing an accessible door-to-door service, and I want to ensure they keep doing so for years to come.

“At a time when the taxi trade and private hire industry face huge pressures, this new action plan will help to bolster and protect them, retaining and attracting more drivers to the trade and ensuring high safety standards for both passengers and drivers, building a better, fairer London for all.”

Christina Calderato, TfL's Director of Strategy, said: “London’s taxi trade and private hire industry are crucial to the success of the capital’s transport network. The actions set out in this new plan will enable us to attract taxi drivers from all backgrounds, ensure passengers’ and drivers’ safety, ensure consistently high standards and continue to reduce the environmental impact of taxis and private hire vehicles. We’ll continue to work closely with the taxi trade and private hire industry and our partners to ensure that London has safe, accessible and green taxi and private hire services, recognised across the world."

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