The council is currently consulting on the idea that CCTV could become compulsory in both hackney carriages and private hire vehicles.
WHY CONSIDER CCTV IN TAXIS?
The licensing authority has been evaluating the use of CCTV in taxis in line with Government Statutory Guidance. Several key factors have been identified:
Enhanced Safety: Protecting both passengers and drivers from potential harm
Support for Vulnerable Passengers: Lone women, children, and others often feel unsafe when using taxis, particularly in isolated areas
Protection for Drivers: False allegations can lead to unfair revocation of licenses; CCTV provides an objective account of incidents
Crime Prevention: Drivers may be subjected to threats, abuse, or violence, and CCTV can provide critical evidence for authorities
Challenges in Rural Areas: Limited transport options and weak phone signals can increase safety concerns
Reassurance for Passengers: The visible presence of CCTV can deter inappropriate behaviour and promote confidence in taxi services
Audio Recording Considerations: Capturing sound alongside video can help clarify disputes or allegations.
Crime Investigation: CCTV supports law enforcement in solving incidents efficiently
Clear Signage and Awareness: It is essential that passengers and drivers are aware when CCTV is in operation.
Cost Implications: Taxi operators would need to invest in the installation and maintenance of CCTV systems.
Data Security: Strict measures must be in place to protect recorded footage.
Privacy Concerns: Some individuals may feel that CCTV infringes on their personal privacy.
Personal Use Considerations: A mechanism should allow drivers to disable CCTV when using vehicles for private purposes
HAVE YOUR SAY: Click to complete survey:
https://letstalk.wealden.gov.uk/cct.../surveys/have-your-say
It is strongly encouraged that you participate in this discussion to ensure that the final decision reflects the best interests of all involved. This consultation closes on 16 May 2025.
North Norfolk District Council is consulting on its Taxi and Private Hire Policy and Handbook.
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